Common Solutions are those which do not fit into any specific Process Group or Department. However, they can have their use almost anywhere to increase Productivity.
Each of these solutions perform some important task for the Business. It is just that the Tasks which they facilitate are common to Organization as a whole rather than any specific Process Group/Department.
Some common Solutions which GSPL Offers are:
Knowledge Management System
Every Process or Technique is associated with wealth of
information like how-to, specifications, manuals, guides,
FAQs, Troubleshooting experiences etc. Every stakeholder in
the Process needs this information to successfully
participate in work execution and decision making. However,
most of this information is confined within individual
computers. Information culled out of individual experiences
rarely gets documented. As a result a Technician repairing a
Printer with a commonly occurring problem needs to spend
precious hours in learning the fault and repair, even though
a few Technicians in the same Company have resolved the same
problem before. If this knowledge was commonly shared in the
Organization then all Technicians would be able to resolve
the Printer Problem in least amount of time as the Solution
to the problem would be readily available without having to
undergo the learning experience. Likewise, critical Business
Intelligence is trapped within Information Databases.
Even if the information is well documented, it
assumes huge volume rendering it unusable. Who has the
time to pour through hundreds of pages to get a
solution. So Information indexing and organization and
search are the other challenges which face the modern
People require the correct and contemporary
information. The information has an uncanny property of
getting outdated and mechanisms need to be devised to
keep it fresh and updated.
All these problems lead to an answer in the form of
Knowledge Management Solutions. These are Information
Repositories which are Indexed, Searchable and easily
We have created Knowledge Management Solutions for
the Legal and Office Automation Industries in the
Domains of Historical Cases and Technical/Product
Library Management System
Organizations have vast body of knowledge in the form of
Books, CDs, Transparencies, Films and other media. These
resources need to be Catalogued. At the same time they need
to be easily accessible and searchable. This requires an
effective Library Management Solution. GSPL has created a
robust and flexible Library Management Solution for Mid and
Large sized Libraries, called Integrated Library Management
- GSPL ILMS can record/catalog Library Resources
(Bibliographic Records) in almost any Standard
International Format/Standard like MARC (and all its
variants), LOC, Dewey, etc.
- Implements for the first time in India, the Z
39.50 Protocol in the form of a Z-Server and Web
based Z-Client. This enable libraries to provide
their users search over multiple databases without
having bothering about the Platform, Software
differences in the various Library Management
Business Intelligence System
Business Intelligence Systems support for effective and efficient Marketing decision. World is dynamic and Marketing initiatives' Planning and Execution require latest data (related to example demographics, behavioral and choice patterns etc) in meaningful formats. This is the job of Business Intelligence (BI) Systems. GSPL has developed BI solutions for marketing departments in a number of Industries. GSPL leverages the power of Open Source to deliver efficient solutions for a host of Industries.
GSPL BI Solutions give Businesses Customizable Reports which support Decision Support Systems.
Analytical and Predictive Tools
Collecting and Storing Data is the easy part. Any
automated business activity generates data which gets
trapped in Databases. Over time this assumes gigantic
proportions with Hundreds of Gigabytes (or even Terabytes)
worth of Data. This Data can help in future planning if an
Organization believes in Adaptive or Ration Expectations.
However, to make any sense out of this data is not
that easy. Data needs to be mined and meaningful
Reportage needs to be taken out this Data. Based on the
Data, Businesses also need Analytical and Predictive
Indices which aid in Decision Making.
GSPL provides full range of Data Mining Solutions
with extensive Reportage Systems. Along with Domain
Experts and Industry Leaders we have also created
Solutions which provide Predictive and Analytical
Indices in Key Business Areas.
Web Chat Solutions
Every Business Process requires the team efforts of
multiple stakeholders. This has become the necessity of a
Modern Business where there are Specialists for almost every
task. Specialization leads to a complex division of Human
Resources and Machines. For example a Modern Manufacturing
Plant depends heavily on Component Vendors. There has to be
a continuous channel of Interaction between the Production
Planners and the Component Vendors. This requires a
reliable, low cost and fast mode of Interaction between
various stakeholders. With the Advent of the Internet, such
Solutions (read low cost!) have become a reality.
Interactions over web based platforms can be Text based in
the form of Forum, Chat Rooms, or Voice based in the form of
VoIP, or Video based in the form of Live Internet Streaming.
For example if you visit any good Travel Portal or Commerce
Site you would find the ubiquitous "Live Help" feature,
where a Sales/Support Representative provides help in Real
Time to the Customers.
GSPL provides Solutions with various functionalities
to implement Web based Text/Voice Chat and Forum.